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The purpose of this paper is to present a framework for social business process management (BPM) in which social tagging is used to capture process knowledge emerging during the design and enactment of the processes. Process knowledge concerns both the type of activities chosen to fulfil a certain goal and the skills and experience of users in executing specific tasks. This knowledge is exploited by recommendation tools to support the design and enactment of current and future process instances.

The literature about traditional BPM is analysed to highlight the limitations of traditional BPM regarding management of ad hoc and semi-structured processes. Having identified this gap, an innovative BPM framework based on social tagging is proposed to address these limitations. This model is exemplified in a real case scenario and evaluated through the implementation of a prototype and a case study in real world non-profit organisation.

An overview of the social BPM framework is presented, introducing the concepts of role and task recommendation, which are supported by social tagging. The prototype shows the buildability of the social BPM framework as an extension of a Wiki platform. The case study demonstrates that the social BPM framework improves user collaborativeness in designing and executing process instances.

The applicability of the framework is targeted to ad hoc and possibly semi-structured business processes and it does not extend to highly procedural and codified processes. A single case study limits the generalisability of the evaluation results.

The social BPM framework is the first to introduce task and role recommendation supported by social tagging to overcome the limitations of traditional BPM models.

The fact that per capita energy consumption in non-OECD (The Organisation for Economic Co-operation and Development) countries makes up only 30% of average consumption in OECD countries, as well as the fact that highly efficient technologies and equipment have been available for many years in developed countries where energy efficiency is one of the top priorities, has often been cited as an argument in favour of the claim that energy efficiency is relevant only for highly developed countries. In this chapter, we attempt to establish if and why this opinion is wrong in the case of Western Balkans (WB6). Evident lack of interest in this area which we identified through analysis of available literature was an important motive for the consideration of the issue of energy efficiency in WB6 countries.

Analysing the basic macroeconomic and energy indicators for WB6 countries and their comparison with indicators for European Union (EU) member countries, we found that all countries have the potential benefit from implementation of energy efficiency and conservation projects. Besides the possible energy savings, wider socio-economic benefits in WB6 countries include harmonization with EU regulations, reduced dependence on import and thus reduced risk of price shocks and potential reduction of trade deficit, creation of jobs, health benefits, better productivity and improved competitiveness.

However, realizing the full potential of energy efficiency requires removal of many financial, institutional, technical and behavioural barriers, whereby WB6 countries can use the help of institutions which provide technical assistance and funds, beside measures which fall under jurisdiction of governments.

The aim of this paper is to analyse the state of play on energy efficiency with regards to policy, legislation and technological issues in the European Union (EU) and the Gulf Cooperation Council (GCC) countries. Moreover, specific collaboration proposals between the two regions, with respect to the aforementioned, are elaborated on.

The approach of this paper utilizes and integrates the input from a large number of experts through excerpts from extensive international literature, dedicated meetings, bilateral interviews with experts and questionnaires regarding specific proposals for further collaboration.

Collaboration on energy efficiency between the two regions focuses mainly on three directions: policy, technologies and research. Specific collaboration proposals identified relate among others to the establishment of energy agencies and synergies at the policy level, building retrofitting technologies, labels and standards especially for air conditioning and exchange of know‐how on demand side management and third party financing.

Information on the state of play of energy efficiency in the GCC is, for the most part, scattered and fragmented. This paper is the first integrated analysis on the GCC status. Moreover, this paper provides solid collaboration modules between the EU and GCC, through an active participation of experts from both sides.

The study aims to empirically estimate the role of public supports for energy efficiency financing and presents the way forward to mitigate the energy financing barriers that incurred during the COVID-19 crisis.

Using the G7 countries data, the study estimated the nexus between the constructs. Generalized method of moments (GMM) and conventional increasing-smoothing asymptotic of GMM are applied to justify the study findings. Wald econometric technique is also used to robust the results.

The study findings reported a consistent role of public support on energy efficiency financing indicators, during the COVID-19 crisis period. G7 countries raised funds around 17% through public supports for energy efficiency financing, and it raised 4% of per unit energy usage to GDP, accelerated 16% energy efficiency and 24% output of renewable energy sources, during COVID-19. By this, study findings warrant a maximum support from public offices, energy ministries and other allied departments for energy efficiency optimization.

The study presents multiple policy implications to enhance energy efficiency through different alternative sources, such as, on-bill financing, direct energy efficiency grant, guaranteed financial contracts for energy efficiency and energy efficiency credit lines. If suggested policy recommendations are applied effectively, this holds the potential to diminish the influence of the COVID-19 crisis and can probably uplift the energy efficiency financing during structural crisis.

The originality of the recent study exists in a novel framework of study topicality. Despite growing literature, the empirical discussion in the field of energy efficiency financing and COVID-19 is still shattered and less studied, which is contributed by this study.

The purpose of this paper is to explore customer relationship management (CRM) in a higher education setting.

The development and implementation of a CRM project in a state community college was examined as were the benefits realized by implementing CRM. As colleges increasingly embrace distance learning and e‐business, CRM will become stronger and more pervasive. Viewing students as customers provides a competitive advantage for higher education and enhances a college's ability to attract, retain and serve its customers. Semi‐structured interviews were conducted with individuals involved with the planning, development and implementation of a statewide CIS system. Student support personnel were additionally interviewed.

The benefits of implementing CRM in a college setting include a student‐centric focus, improved customer data and process management, increased student loyalty, retention and satisfaction with the college's programs and services.

The entire community college system has not implemented the project. Rather, only the phase one colleges have implemented at this juncture.

Viewing students as customers provides a competitive advantage and enhances a college's ability to attract, retain and serve its customers. As colleges increasingly embrace distance learning and e‐business, CRM will become more pervasive.

The purpose of this paper is to assess the state of the art of social business process management (Social BPM), explaining applied approaches, existing tools and challenges and to propose a research agenda for encouraging further development of the area.

The methodology comprises a qualitative analysis using secondary data. The approach relies on searches of scientific papers conducted in well-known databases, identifying research work related to Social BPM solutions and those contributing with social characteristics to BPM. Based on the identified papers, the authors selected the most relevant and the latest publications, and categorized their contributions and findings based on open and selective coding. In total, the analysis is based on 51 papers that were selected and analyzed in depth.

Main results show that there are several studies investigating modeling approaches for socializing process activities and for capturing implicit knowledge possessed and used by process actors, enabling to add some kind of flexibility to business processes. However, despite the proven interest in the area, there are not yet adequate tools providing effective solutions for Social BPM. Based on our findings, the authors propose a research agenda comprising three main lines: contributions of social software (SS) to Social BPM, Social BPM as a mechanism for adding flexibility to and for discovering new business processes and Social BPM for enhancing business processes with the use of new technologies. The authors also identify relevant problems for each line.

Some SS tools, like wikis, enable managing social aspects in executing business processes and can be used to coordinate simple business processes. Despite they are commonly used, they are not yet mature tools supporting Social BPM and more efficient tools are yet to appear. The lack of tools preclude organizations from benefitting from implicit knowledge owned by and shared among business process actors, which could contribute to better-informed decisions related to organizational processes. In addition, more research is needed for considering Social BPM as an approach for organizations to benefit from the adoption of new technologies in their business processes.

The paper assesses the state of the art in Social BPM, an incipient area in research and practice. The area can be defined as the intersection of two bigger areas highly relevant for organizations; on the one hand, the management and execution of business processes; and on the other hand, the use of social software, including social media tools, for leveraging on implicit knowledge shared by business process actors to improving efficiency of business processes.

The purpose of this paper is to present, from a critical point of view, the current legal framework of livestock grazing in public forests in Greece, to present the implementation problems that have arisen and to suggest possible solutions.

The authors are trying to combine and implement some of the rangeland ecology results as a tool to explain the legal status and the reform proposals.

Livestock grazing is a misunderstood activity when it occurs in forests. In fact, when livestock grazing is controlled and based on the capacity of a forest area, it has been proven that it does not degrade an ecosystem; on the contrary, it contributes to biodiversity and to the prevention of forest fires. The prohibition of grazing for a long period of time, along with the establishment of a legal framework by which the forestry service is required to abide, which does not provide for alternatives or compensatory measures to farmers, has resulted in the creation of extremely unpleasant conditions for farmers.

There are hardly any relevant studies in Greek and international literature specifically focused on the Greek legal status of livestock grazing. The scarce contributions on this topic have been investigated and are incorporated in the justification of the study.

This paper aims to look at the dilemma of promoting sustainable energy transition in post-socialist countries while containing social and economic implications, focusing on the case of Serbia. The aim is to analyse Serbian energy status taking into account historical factors, to analyse barriers that are hindering transition and to identify leapfrogging potential for the sustainable energy development of the country.

Energy transition and leapfrogging potential have been qualified and quantified by indicators, the own calculations and policy analysis to identify barriers to sustainable energy.

The country has vast potential for leapfrogging in energy transition, yet continues the gradualist approach based on several policy barriers to the process. The analysis shows six barriers related to low energy price, high energy intensity, prioritization of energy security, inadequacy of utilization of renewable sources, lack of policy coherence and dependency on external funding. However, these barriers could be overcome with an energy policy emphasizing leapfrogging potential. As is pointed out in the conclusion, this should be based on the difference between EU-28 average indicators, discrepancy between use and availability of renewable energy, potential for regional cooperation in the energy sector and under-used skills and participation.

The paper discusses energy transition in its historical context, arguing that it has to be considered as comprehensively with societal implications and effects, thus creating useful knowledge for other post-socialist countries in current and future transitions.

The study aims to investigate the differences among urban and rural consumers in terms of their energy and water sustainable consumption behaviour levels and drivers and also empirically blueprint conceptual frameworks highlighting urban and rural consumer drivers to consume sustainably.

This research follows an exploratory design using a qualitative approach; 14 in-depth interviews followed by one focus group were conducted with urban consumers; on the other hand, 18 in-depth interviews followed by one focus group were conducted with rural consumers.

The findings show that no differences exist among urban and rural consumers in terms of both their sustainable consumption levels and their drivers to consume sustainably; such findings were encapsulated in the form of one conceptual framework pertinent to both urban and rural consumers; it has the following relevant factors: consumers’ attitudes toward conservation, subjective norms, perceived behavioural control, self-preference, public media influence, perceived economic value and perceived moral obligation to be relevant antecedents of conservation behaviour, which – in turn – drives sustainable purchase behaviours with the moderating effect of socio-demographic variables.

This paper contributes to extant literature as it provides evidence for the drivers of sustainable consumption behaviours of urban versus rural consumers in emerging countries; it also tentatively answers the question of whether the socio-demographic variables infer a difference in consumers’ sustainable consumption; finally, it studies sustainable consumption from a novel perspective with a focus on the relationship between its two pillars.